We know that triage is a crucial component of the healthcare system and workflow. It is an area that commonly experiences bottlenecks due to there being more seekers of healthcare services than there often are providers. How can we improve this imbalance and can we leverage technology to streamline this process for better efficiency?

1. Automated triage for streamlined assessments

Automated triage, or the use of technology-driven systems to assess and prioritize patient needs, is helping alleviate some healthcare professionals from the administrative iterations in their workflow, enabling them to focus on more important, high-impact tasks. 

2. How do eTriage systems improve efficiency?

eTriage systems use advanced algorithms alongside clinical guidelines to analyze and assign patient responses to an appropriate priority level. Tablets and mobile devices are used for patients to submit their own assessment and check-in virtually. Compared to humans, eTriage systems can be faster at inputting, analyzing, and determining an order of care. At the same time, patients may find the experience better due to the ease of use and prompt availability, unlike some experiences in waiting rooms. 

• Reduced Wait Times

Automated triage quickly assesses the severity of conditions and directs them to the appropriate care pathways. Traditional triage methods can be time-consuming. In contrast, automated systems use advanced algorithms to analyze patient symptoms, medical history, and other relevant data. This swift processing allows healthcare providers to prioritize urgent cases. As a result, waiting rooms are less crowded, and patients experience shorter wait times, leading to improved satisfaction and better health outcomes.

• Improved Patient Flow

One of the primary advantages of automated triage is its ability to streamline patient flow within healthcare facilities. While traditional triage can typically take up to 5 minutes¹ and can cause bottlenecks, an electronic triage system and assessment can be completed within 30 seconds or up to 2 minutes. This seamless patient flow enhances the overall efficiency of healthcare operations and ensures that patients receive the right level of care, aiding in their total experience.

• Efficient Allocation of Medical Resources

Finally, automated triage plays a crucial role in the efficient allocation of medical resources. By accurately assessing patient needs and prioritizing care, these systems help healthcare facilities optimize the use of their resources, including personnel, equipment, and treatment spaces. Efficient resource management leads to cost savings, better patient outcomes, and a more sustainable healthcare system, enhancing overall efficiency.